Privacy Policy
Last updated: April 9, 2026
1. Introduction
MyAgentMail ("we," "us," "our") respects your privacy. This policy explains what data we collect, how we use it, and your rights regarding your information when you use our email infrastructure service ("Service").
2. Information We Collect
| Data type | What | Why |
|---|---|---|
| Account data | Email address, name, authentication tokens (via Clerk) | Account creation and authentication |
| Email content | Email bodies, headers, attachments sent/received via the Service | Delivering and storing emails as part of the Service |
| Email metadata | Sender, recipient, timestamps, message IDs, bounce status | Threading, analytics, deliverability monitoring |
| Usage data | API call counts, inbox counts, send/receive volumes | Billing, rate limiting, abuse prevention |
| Payment data | Processed by Stripe — we do not store card numbers | Subscription billing |
3. How We Use Your Data
- Provide the Service — sending, receiving, and storing emails on your behalf
- Maintain deliverability — monitoring bounce/complaint rates, enforcing sending limits
- Billing — tracking usage against plan limits
- Security — detecting abuse, preventing unauthorized access
- Support — responding to your inquiries
We do not sell, rent, or share your data with third parties for marketing purposes. We do not use your email content to train AI models or for advertising.
4. Data Storage and Security
- Email data is stored in encrypted databases on infrastructure hosted in the EU (Hetzner, Germany)
- Authentication is handled by Clerk (SOC 2 compliant)
- All connections use TLS encryption
- API keys are stored as one-way hashes — we cannot retrieve them after creation
- IMAP passwords are stored securely for mail server authentication
5. Data Retention
- Email content is retained as long as your account is active
- Upon account deletion, all email data is permanently deleted within 30 days
- Usage logs and analytics are retained for up to 90 days
- Payment records are retained as required by applicable tax law
6. Third-Party Services
We use the following third-party services to operate:
- Clerk — authentication and user management
- Stripe — payment processing
- ZeptoMail / Amazon SES — outbound email relay
- Hetzner — infrastructure hosting (EU)
Each service has its own privacy policy. We only share the minimum data necessary for each service to function.
7. Your Rights
You have the right to:
- Access your data via the API or dashboard
- Export your emails and data at any time
- Delete your account and all associated data
- Correct inaccurate information in your account
To exercise these rights, contact us at kamal@myagentmail.com.
8. Cookies
We use session cookies for authentication (Clerk's __session cookie). We do not use tracking cookies, analytics cookies, or advertising cookies.
9. Children's Privacy
The Service is not intended for use by anyone under 18 years of age. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy at any time. Material changes will be communicated via email. The "Last updated" date at the top reflects the most recent revision.
11. Contact
For privacy-related questions or requests, contact us at kamal@myagentmail.com.